Loom Digital is turning 17! Founded back in 2009, we’ve grown from a small team into a full-service agency working across paid media, organic search, content and data.
What’s stayed consistent the whole way through is the people. Nine of our team have been with Loom for over five years and four have been here for over a decade!
Growing from within
This year has brought some big changes to the team. Daniel Waller, Head of Multi-Channel Strategy, joins the senior leadership team. He’s been closely involved in shaping our new ClearThread™ model and will lead its delivery across client accounts.
It’s also been a big year for growth. Six new hires have joined across paid media, SEO, GEO and account management: Alex Andreev (Senior Paid Media Manager), Hollie McGuire (Paid Media Manager), Dan Shadwell (Paid Media Manager), Thaneya Chishty (Paid Media Manager), Hannah Bowers (Strategic Account Manager) and Joe Caley, who joins as Head of SEO & GEO. Jeremy Hayward has also joined as board advisor, bringing 35 years of experience in financial marketing.
“Seventeen years in, the thing I’m proudest of is the calibre of people who want to build their careers here. Promoting from within and bringing in specialists at the same time tells you where the agency is now and where it’s heading. Joe Caley’s appointment as Head of SEO & GEO comes at a pivotal moment. AI is changing how people search and how businesses get found. We want our clients ahead of that change.”
Nikki, Founder
Built on long-term relationships
Loom holds an industry-leading client NPS score of 80, against an industry average of 39. 80% of clients partner with us for more than two years, some for over a decade. That kind of longevity doesn’t happen by accident. It comes from senior people staying close to the work and the client relationship.
What’s next
This milestone lands alongside the launch of ClearThread™, our model for how we build connected strategies for complex clients. Read more about ClearThread™ to see what the team above has been building towards.
