Loom is a 22-person digital marketing agency based in Bristol, working with businesses that have complex marketing needs. We specialise in multichannel strategy, paid media, SEO, content and data, with each discipline run by a dedicated specialist team.
We’ve been doing this since 2009. We’re B Corp certified, Great Place to Work accredited and the kind of agency where clients tend to stay.
Meet the teamfounded in
client retention rate
clients who’ve been with us more than 5 years
client NPS score in 2026
Honest about what we do. Clear about how we do it.
We think good marketing comes from understanding a business properly, not just its channels. That means asking harder questions, giving direct answers and building relationships where the conversation doesn’t stop at the monthly report.
How we got here
July 2009
Nikki Ellison founded Loom, then called Digirank, as an SEO and PPC agency in 2009. Two of our first clients, Infinity Motorcycles and Permagard, are still with us today.
2013
We became a Google Partner in the first year the scheme launched, as recognition for our paid search expertise – a certification we’ve held continuously since.
2017
After six years at Loom, Karen became a Director alongside Nikki. The agency has been led by both of them since. For clients, that means you have direct access to the people who built this agency and who are invested in your success.
2017
We won our first Wirehive 100 award for Best Use of Search in 2017. Since then, our work has been recognised at the UK Search Awards, Digital Excellence Awards, UK Paid Media Awards, BIMA, Bristol Life Awards and The Drum Awards.
2019
After ten years as Digirank, we renamed the agency. Loom better reflected what we do; weaving the strands of paid media, SEO and content into one connected strategy individually crafted for each client.
2020
2020 tested client relationships across the industry, but we were proud to retain 88% of clients through that year. When everyone’s budgets were under pressure, we focused on protecting what mattered to our clients’ success.
2023
We grew to 20 people and restructured into four specialist teams: paid media, SEO, content and data. No matter what team they’re working with, clients get access to deep expertise in each channel.
2023
100% of our team said Loom is a great place to work. We’re proud of that statistic, and it matters beyond internal culture. Stable, motivated teams do better work and stay in positions longer, meaning our clients are dealing with people who know their business, not someone new every six months.
2024
We proudly became a B Corp after being independently assessed against social, environmental and governance standards. Our B Corp certification holds us accountable to more than just commercial results and shapes how we make decisions day to day.
2024
We believe our team’s creativity is one of its strongest assets. When it comes to AI integration, the Loom team are the thinkers, AI just enhances our work. We utilise AI technology to redirect time away from admin tasks and empower the wider team to give clients the competitive edge. We’re transparent with our clients about how and when we use AI.
How we use AI2024 & 2025
We were named in the Best Workplaces list two years running. The same team, the same culture and the same people working on your account.
Infinity Motorcycles first came to us in 2009. They’re still a client today. That’s not unusual for Loom. We have clients who’ve been with us for over a decade, across different channels, different team members and different phases of their business.
Our long relationships are a result of being straight with people, staying curious about their business and not coasting.
