Maintain a positive online brand experience for all your users through reputation management. With increasing input from customers and an increasing number of places to be found, online reputation can make or break a business. Loom help to ensure your business presence online is consistent, positive and on-brand.
The way your customers view and experience your online brand is crucial to the success of your digital marketing campaigns. That’s why it’s important to do everything possible to come across as reliable, safe and trustworthy.
Online reviews and testimonials play a huge role in how your audience interprets and interacts with your brand. They are as effective as personal recommendations, so your customers are more likely to convert if others around them – even total strangers – agree that it’s a good idea.
In fact, 31% of users look at reviews before investing in a product or service. Having bad reviews, or a lack of positive ones, can have a really negative impact on your brand. So, if your competitors have more positive reviews than you, it’s likely your customers will choose to buy with them instead of you.
Good online reviews do more than just enhance your online reputation.
For example, good reviews can:
At Loom, we help make sure you brand is seen in the best possible light online.
Our reputation management service is split into 3 areas:
We manage reviews across a number of external review sites such as reviews.co.uk, as well as Google Business and Facebook. We offer this service as a standalone service, but can also integrate it with your wider digital marketing strategy to get you the best results possible from your reviews.
As part of our online review management service, we do the following:
We also offer a brand mentions service, whereby we audit all the places your brand is mentioned online. We check for accuracy of information – such as the correct address, phone number, and business information. Ideal if you’ve relocated or rebranded.
Closely linked with our social media service our community management services help to ensure that your online audience base is well looked after. We listen for activity and respond appropriately.